Solana Flooring Inc Written installation warranty:
DBA Solana Flooring only works with and contracts through a select few licensed and bonded experienced professional installers that we consider to be craftsmen in their trade.
Our warranty as a contractor required to provide under California Law.
These warranties are defined in the CALIFORNIA BUSINESS AND PROFESSIONS CODES and in the CALIFORNIA CIVIL CODE.
Our one-year warranty: New construction & remodels
The standard “one year expressed limited warranty” also known as the “Fit and Finish warranty” is an industry standard and a California law [CALIFORNIA CIVIL CODE 900], and is considered an implied warranty for all Licensed contractors.
Our Two-year warranty: All contractors / all jobs are double the standard one year.
All of our licensed contractors are required to give a warranty on items installed under his /her license to be free from defective installation including, but not limited to the local codes and manufacturer’s installation requirements for up to two years after the completion of a job. The claim may be made on any defect, either known or unknown, must be in accordance with and within the manufacturer’s installation requirements and discovered within the four-year period [CALIFORNIA BUSINESS AND PROFESSIONS CODE SECTION 7091-a].
Where can you file a complaint?
First you are required to notify Solana Flooring, the contractor in writing and allow us to inspect, evaluate and make an offer to repair or settle the claim [CALIFORNIA CIVIL CODE 917], we typically respond to any installation related issues within a few days and have a very strong reputation for getting the job done right and will go out of our way to make sure you are satisfied.
If for some rare reason one of our contractors refuse to respond to your claim or does not offer a reasonable settlement or repair within a reasonable time frame, you may then consider legal action [CALIFORNIA CIVIL CODE 915].
Another option is contacting the Contractors State License Board, which is the state consumer protection agency that licenses and regulates construction contractors. If you file a complaint against a licensed contractor within the legal deadline, CSLB has authority to investigate the complaint.
PLEASE NOTE: If you use an unlicensed contractor, CSLB may not be able to help you resolve your complaint. Your only remedy may be in civil court, and you may be liable for damages arising out of any injuries to the unlicensed contractor or the unlicensed contractor’s employees workers compensation insurance and may even be fined by the state for not providing workers compensation insurance.
What is a “Contractor’s License Bond?”
A contractor’s bond guarantees both job completion and payment of all labor and material. All contractors are required to have a minimum $10,000 bond. Some bonds are designed to protect you from substandard work that does not comply with local building codes. Check with the CSLB if you wish to file a complaint against a licensed contractor and pursue a contractor’s bond for reimbursement of a judgment.
